What is your quality control process and reprint policy?

Every order is preflighted by a person before printing and inspected against the approved proof before packing, checking color, registration, cut accuracy and material. If we printed something wrong, we reprint it at no charge. If the supplied file was the problem, we tell you before printing rather than after.

Two human checkpoints

Before printing. A person opens the file and checks resolution at final size, color mode, bleed, safe margin, cut path and material fit for the stated use. Problems get flagged to you, not printed.

Before packing. Printed output is compared to the approved proof for color accuracy, registration, cut accuracy and material, and checked for banding, hazing, debris under laminate and edge lift.

What we reprint at no charge

Wrong material, size, quantity or finish versus the order
Color that misses the approved proof
Cut path that misses tolerance
Print defects: banding, debris, laminate haze or bubbles
Damage in transit

What we cannot reprint free

Artwork supplied at low resolution after we flagged it and you approved anyway
Typos and content errors in an approved proof
A different color than expected when no Pantone reference was supplied and no printed sample was requested
Application failure caused by surface contamination or applying below temperature

How to start a claim

Email support with the order number and photos of the issue. Photos matter: they let us identify whether it was a press, cut, material or handling issue, which is also how we stop it from recurring.

Why our reprint rate stays low

Preflight is the cheapest step in the building and reprinting is one of the most expensive. Catching a bad file before it hits the press is simply better economics than fixing it afterwards, which is why we staff for it.

Last updated 2026-08-29. Reviewed by the Stickerine production team, Name Badges, LLC, Greenville, SC.