What is your quality guarantee, and can I get a reprint?
If an order arrives damaged, miscut, off-color versus the approved proof, short-counted, or fails prematurely in normal use, we reprint it at no charge. Because every item is custom made to your file, we cannot accept returns for change of mind or for artwork errors that appeared in an approved proof.
What we cover
- Print defects: banding, misregistration, streaking
- Cut defects: miscut, off-center, torn edges
- Color materially different from the approved proof
- Short counts
- Shipping damage
- Premature failure in normal use inside the rated lifespan, meaning fading, delamination or adhesive failure
What we cannot cover
- Typos, wrong dates, wrong phone numbers or other content errors that were visible in a proof you approved. Please read proofs carefully, this is the single most common issue.
- Low-resolution artwork that we flagged in the proof and you approved anyway
- Damage from application to a dirty, oily or cold surface
- Removal damage to painted drywall from permanent adhesive
- Change of mind on a custom-made product
Filing a claim
Email hello@stickerine.com within 30 days with your order number and photos of the issue. Photos matter, they let production see what happened and correct the underlying cause. Most claims are resolved same day, and the reprint goes into production immediately rather than waiting on a return.
Returns
We do not require you to ship defective items back in most cases. For large-value claims we may ask for a sample so we can diagnose the failure.
Guarantee in plain terms
You should be happy with what shows up. If you are not and it is something we did, we make it right.